Archive Surveys

 

The ARA National Surveys Group (previous the Public Services Quality Group (PSQG)) co-ordinates two important surveys for the sector, the Survey of Visitors and the Distance Users of Enquiry Services Survey. The surveys take place between September and November in alternate years, so each survey takes place every 2 years.

Registration for the surveys start in the June prior to the survey, and each is open for all UK archives to take part. The surveys provide individual archives, regions and the sector as a whole information on who our customer are and what they are using us for as well as valuable feedback on various aspects of our services. If you are considering taking part in the survey for the first time, or have any questions, please This email address is being protected from spambots. You need JavaScript enabled to view it..

Survey of Visitors

Every other year between September and November, the ARA Survey Group conducts a survey of visitors to UK archives.  The Headline Reports highlight the national results and trends, whilst the Benchmarking Results provide the detail for individual archives.

pdf 2002 National Report

pdf 2004 National Report

pdf 2006 National Report

pdf 2007 National Report

pdf 2009 National Report

pdf 2011 National Report, with comparative 2007 - 2011 report

pdf 2012 National Report, with comparative 2007 - 2012 report

pdf 2014 National Headline Report

excel button 2014 Benchmarking Report 

pdf 2016 National Headline Report

excel button 2016 Benchmarking Report

 

Distance Enquiry Services Surveys

In the years when the Survey of Visitors is not taking place, the ARA Survey group conducts a survey of distance users of enquiry services of UK archives.  These are customers who contact archives by email, online form or post.  The headline Reports highlight the national results and trends, whilst the Benchmarking Results provide the detail for individual archives. 
 

pdf 2013 Headline Report              

excel button 2013 Benchmark results

pdf 2015 Headline Report

excel button 2015 Benchmark results

pdf 2017 Headline Report

excel button 2017 Benchmarking Report