First 'remote users' survey imminent

‘The cost is small' - Geoff Pick, Chair of PSQG

The first UK wide survey of ‘remote’ users of archive services is being launched by the Public Services Quality Group and CIPFA.  Archive Services which have previously taken part in the regular visitor survey will shortly receive a letter inviting them to take part and others are very welcome to do so too.

For this survey ‘remote’ users are defined as those who contact the service by email or letter. Those archives taking part will be able to choose a period between 26 March and 1 June to carry it out and will be given all the tools they need by CIPFA after they have registered.

‘I really do encourage people to take part.’ says Geoff Pick, Chair of PSQG, ’The cost is small – less than £100 for each service  - and it’s a very good way of finding out if these users share the very high opinion of us that our onsite users have’.Geoff Pick

If your service has not taken part in the PSQG surveys before but you’d like to know more, you can see the recent onsite survey results on the ARA website.  The remote survey is shorter but similar in format. You can register to take part at  and if you have any queries, contact CIPFA Social Research at This email address is being protected from spambots. You need JavaScript enabled to view it.  or 020 3117 1862. 
The now traditional onsite survey will take place in October/November 2012.